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Discounts

We offer 10% off your first order when you sign up to our newsletter. You can sign up here: https://arneclo.com/pages/newsletter-signup 

My discount code isn't working?

Have a discount code that's not working when entering at checkout? Here's a few troubleshooting tips for you to try: 

  • Ensure that you are logged in to your account. Many of our codes are unique to your email address. If you have been sent a code via one of our emails you may need to be logged in to our website using the same email for the discount to work. 
  • Ensure that your discount code is still valid as most of our codes have an expiry date.
  • Our codes do not work on sale items so if you have any items in your basket that are in the sale, the code will not be valid.
  • Our codes can be case sensitive so ensure to check if your code is uppercase or lowercase.
  • Always be sure to check if your code has a 'O' or a '0' as it can be hard to spot the difference so always check your code for the correct use of both letters and numbers.

 

Things you need to know... 

  • During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.

  • You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse 

  • All delivery timeframes start from the day after you place the order unless specified.  

  • In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us. 

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• Access your shopping cart

• Save your billing and delivery information to order faster

• Manage your address book

• Access all your orders

• Manage your newsletter subscription 

• Update your personal data

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Here to help

For all enquires please speak to a member of our customer service team via live chat. Our live chat is available during the below hours:

10:00 - 16:30 Mon - Fri.

For all enquires outside of these hours please contact us here

Alternatively, feel free to fill in our contact form below and a member of our customer service team will be able to assist with any help you need. We aim to answer all queries within 24hrs. Although this may vary during busier periods such as Black Friday.

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