Refund policy
Refund Policy
EXCHANGE & REFUNDS POLICY:
Exchanges / Refunds will be given up to 21 days from when the product was received.
For any further assistance please contact: customercare@arneclo.com
Returns information:
Refunds or exchanges must be returned to us within 21 days of the product being received, any order returned after this date will be returned back to you without a refund.
Should you return for an exchange and the product is no longer available, a refund will be issued instead.
Returned products must be in perfect original sale condition, unworn with all tags still attached.
Footwear must be tested and tried on indoors. We will not accept a return for any footwear that have been worn outdoors.
Return postage is at the buyer's own cost and risk, unless you have selected one of the free return option within the returns portal at the time of placing a return. All items to be returned via tracked mail to ensure returns arrive safely. No refunds will be given for any items that go missing in the post.
For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.
For the Pack of three T-shirts. They MUST be returned in the box to be eligible for a refund.
Our return process takes up to 10 working days once we receive the item/s back to us. We endeavour to have these completed as soon as possible for you.
Returns
Simply start your return using our online portal here - ARNE UK Returns Portal
To make a return, head to your selected returns portal and follow the steps below:
- Head to our returns portal (you'll need your order number ready)
- Select what items you'd like to return and why.
- Select your chosen return method. You'll be able to see your closest carrier on the map.
- Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
- Your parcel will then be ready to be taken to your chosen drop-off point!
Non-UK Delivery
We offer Standard and Express delivery options for most countries we ship to!
Delivery costs will be calculated at checkout.
Standard Delivery - Delivery can take UP TO 2-7 WORKING DAYS
Express Delivery - Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Non-UK returns
To make a return, head to our RETURNS PORTAL and follow the steps below:
- Head to our returns portal (you'll need your order number ready)
- Select what items you'd like to return and why.
- Select your chosen return method. You'll be able to see your closest carrier on the map.
- Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
- Your parcel will then be ready to be taken to your chosen drop-off point!