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Support Hub

I have received a faulty item

We’re really sorry to hear that you have received a faulty item! This definitely isn’t the level of quality we expect to deliver.

Please do get in touch with a member of our team with your order details and some images of the item and we’d be happy to resolve this for you.

Please note that we do need to be made aware of any faults or concerns within 6 months of purchase.​

Things you need to know... 

  • During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.

  • You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse 

  • All delivery timeframes start from the day after you place the order unless specified.  

  • In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us. 

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For all enquires please speak to a member of our customer service team via live chat. Our live chat is available during the below hours:

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For all enquires outside of these hours please contact us here

Alternatively, feel free to fill in our contact form below and a member of our customer service team will be able to assist with any help you need. We aim to answer all queries within 24hrs. Although this may vary during busier periods such as Black Friday.

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