Returns & Refunds
Returns & Refunds
User's Country:
Returns information
Orders must be
returned to us within 21 days of the product being received.
All orders returned outside of this period, will be returned.
Should you return for an exchange and the product is no longer available, a refund will be issued.
Our returns process can take up to 10 working days from returning to action.
Clothing
Returned products must be in perfect original sale condition,
unworn and unwashed, with all tags still attached.
For hygeine purposes, no refund or exchanges will be given for products that have aftershave, make-up, body odours or cigarette smoke.
Any returns that
do not meet the above requirements, will be rejected, and returned to you.
Footwear
Footwear must be tested and tried on indoors, preferably on carpet. We will not accept a return for any footwear that have been worn outdoors.
In wearing our footwear outdoors, this is deemed as acceptance of goods.
Any trainers
that do not meet the above requirements, will be rejected, and returned to you.
Return postage is at the buyer's own cost and risk, unless you have selected one of the free return option within the returns portal at the time of placing a return. All items to be returned via tracked mail to ensure returns arrive safely. No refunds will be given for any items that go missing in the post.
For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.
For the Pack of three T-shirts. They MUST be returned in the box to be eligible for a refund.
Our return process takes up to 10 working days once we receive the item/s back to us. We endeavour to have these completed as soon as possible for you.
How to return
We offer the following return options:
ASDA Drop off
DPD (UK)
InPost
Evri Drop Off Locations
Returning an order:
To return your order, just follow the few simple steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method. You'll be able to see your closest carrier on the map.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Click the link below to start your return:
https://arneclo.intelligentreturns.net
To return your order, just follow the few simple steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method. You'll be able to see your closest carrier on the map.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Click the link below to start your return:
https://web.global-e.com/Returns/Portal/gsBzG