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Returns & Refunds

Returns & Refunds

User's Country:

Returns information

Orders must be
returned to us within 21 days of the product being received.

All orders returned outside of this period, will be returned.

 Should you return for an exchange and the product is no longer available, a refund will be issued.

Our returns process can take up to 10 working days from returning to action.

 

Clothing

 Returned products must be in perfect original sale condition,
unworn and unwashed, with all tags still attached. 

For hygeine purposes, no refund or exchanges will be given for products that have aftershave, make-up, body odours or cigarette smoke.

 

Any returns that
do not meet the above requirements, will be rejected, and returned to you.

 

Footwear

 

Footwear must be tested and tried on indoors, preferably on carpet. We will not accept a return for any footwear that have been worn outdoors.

 

Any trainers
that do not meet the above requirements, will be rejected, and returned to you.


Return postage is at the buyer's own cost and risk, unless you have selected one of the free return option within the returns portal at the time of placing a return. All items to be returned via tracked mail to ensure returns arrive safely. No refunds will be given for any items that go missing in the post. 

For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on. 

 For the Pack of three T-shirts. They MUST be returned in the box to be eligible for a refund. 
 

Our return process takes up to 10 working days once we receive the item/s back to us. We endeavour to have these completed as soon as possible for you.

How to return

We offer the following return options:

ASDA Drop off

DPD (UK)

InPost

Evri Drop Off Locations

Returning an order:

To return your order, just follow the few simple steps below: 

1 - Head to our returns portal (you'll need your order number ready) 

2 - Select what items you'd like to return and why. 

3 - Select your chosen return method. You'll be able to see your closest carrier on the map. 

4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print) 

5 - Your parcel will then be ready to be taken to your chosen drop-off point! 

Click the link below to start your return: 

https://arneclo.intelligentreturns.net

To return your order, just follow the few simple steps below: 

1 - Head to our returns portal (you'll need your order number ready) 

2 - Select what items you'd like to return and why. 

3 - Select your chosen return method. You'll be able to see your closest carrier on the map. 

4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print) 

5 - Your parcel will then be ready to be taken to your chosen drop-off point! 

Click the link below to start your return: 

https://web.global-e.com/Returns/Portal/gsBzG

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Here to help

For all enquires please speak to a member of our customer service team via live chat. Our live chat is available during the below hours:

10:00 - 16:30 Mon - Fri.

For all enquires outside of these hours please contact:

Customercare@arneclo.com

Alternatively, feel free to fill in our contact form below and a member of our customer service team will be able to assist with any help you need. We aim to answer all queries within 24hrs. Although this may vary during busier periods such as Black Friday.

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