Refund Policy
Refund/Exchange Policy:
We want you to love your order! If something isn’t quite right, here’s how we can help:
How to start a return
Simply use the link below and follow the instructions:
For our international customers please use the following link:
21 days return policy
- You have 21 days from delivery to return items in their original condition (unworn, unwashed, tags attached). Footwear must not be worn outdoors.
- Once your return is registered in our portal, please post within 5 days.
- Any returns that do not meet these requirements may be returned to you.
- Purchases made in our Liverpool store are eligible for in-store returns only and remain within the 21 day timeframe.
Refunds/Exchanges
- We aim to have your return processed in a maximum of 10 days of receiving order.
- Once we receive and inspect your return we will refund to your original payment method within 5-7 business days. You will receive an email confirmation as soon as your refund is on its way.
- If you have paid using a gift card this will be issued to the same gift card. If you have paid with split payment, please note that refunds will be issued to the gift card in the first instance.
- If you have selected to exchange your return and the product is no longer available, a refund will be issued and an email sent to confirm this.
- Due to hygiene reasons, we can only accept returns or exchanges on boxers if they are unworn, unwashed, and returned in their original packaging with the original seals unbroken.
Please note: For health and safety, items that have been tried on or removed from their sealed packaging cannot be accepted for return unless they are faulty. Any that are returned back to us and do not meet these conditions will be rejected and returned back to you.
Return Shipping
- We offer free returns via our return's portal. If you choose to not use one of our free options, you are responsible for the costs incurred
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking
- Please note that we cannot send replacement or exchange orders to a parcel shop address. If you require an exchange or replacement, please get in contact with us to provide a home address we can send your order to.
- Returned items are your responsibility until they reach us, please ensure your return is packaged properly and securely so no damage can occur in transit
- Please retain proof of postage until you have received confirmation of your return being processed as this will be required for any instance of none receipt of goods.
- If you use one of our courier options for returns, we reserve the right for time to investigate this, in the instance this doesn’t arrive back to our warehouse.
- If you have used an alternative returns service that is not provided by us, this will be your responsibility to investigate this with the courier
- We are not responsible for any items that are returned to us by mistake
- Please note that we do not refund shipping costs unless your order has been cancelled, your parcel has failed to be delivered or your goods are faulty upon delivery.
Fraud Prevention Policy
We are committed to keeping your shopping experience safe, secure and fair to everyone.
To protect our customers and our business, we have systems in place to detect and prevent fraudulent activity.
If we suspect fraudulent activity and/or notice any unusual or suspicious activity with your account, we may refuse to issue a refund and suspend and/or close your account and any associated accounts.
Fraudulent activity includes but not limited to
- Return abuse
- Claiming non-receipt for items confirmed as delivered
- Returning items not purchased from us
- Using stolen payment methods or fake identities
- Filing false chargebacks
- Submitting forged, altered, or duplicated documents
Chargebacks & Disputes
We investigate all payment disputes. If you file a chargeback or raise a dispute, we will provide evidence (tracking info, invoices, communication logs) to the bank or payment processor. False chargebacks/disputes may result in suspension or closure of accounts.
All decisions made in relation to fraudulent returns or lost packages are made at the full discretion of the brand and are considered final.