Accessibility Statement
At ARNE, we are committed to providing an inclusive and accessible experience for all customers, regardless of ability or the technology they use to access our website.
We recognise that accessibility is an ongoing process and are continually working to improve the usability of our website to ensure it is accessible to as many people as possible.
Our Commitment
We aim to make our website clear, easy to navigate, and usable across a variety of devices and assistive technologies. When developing and updating our website, we consider recognised accessibility best practices and work to identify and address areas where improvements can be made.
Our ongoing efforts include:
- Improving navigation and site structure.
- Enhancing readability and usability across devices.
- Reviewing colour contrast and visual presentation.
- Supporting keyboard and assistive technology navigation where possible.
- Providing meaningful alternative text for key imagery.
- Monitoring accessibility as new content and features are introduced.
Continuous Improvement
We understand that some areas of the website may not yet provide a fully accessible experience for all users. Accessibility remains an important focus for ARNE, and we are committed to continually reviewing and improving our digital experience.
As our website evolves, we will continue to assess accessibility requirements and implement enhancements where appropriate.
Feedback and Assistance
If you experience any difficulty accessing information on our website, encounter an accessibility barrier, or have suggestions on how we can improve your experience, we would like to hear from you.
Please contact our Customer Care team here and provide details of the issue you experienced, including the page or feature involved. We will make every reasonable effort to investigate and provide the information or assistance you require.
Statement Review
This accessibility statement is reviewed periodically and updated to reflect any significant changes to our website and accessibility practices.
EXPRESS DELIVERY - 110AED
Delivery can take up to 7 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $12
Delivery can take up to 3-15 WORKING DAYS
FREE STANDARD DELIVERY on orders over $350
EXPRESS DELIVERY - $30
Delivery can take up to 3-4 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €7
Delivery can take UP TO 3-6 WORKING DAYS
FREE STANDARD DELIVERY on orders over €180
EXPRESS DELIVERY - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €7
Delivery can take UP TO 2-4 WORKING DAYS
FREE STANDARD DELIVERY on orders over €180
Express Delivery - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Free UK Standard Delivery when you spend £120 or more.
For customers in selected Scottish postcodes, delivery may take up to 48 hours after dispatch.
Next Working Day Delivery (Excluding DPD) – £5.95
Order before 11pm for next working day delivery within the UK.
Standard Delivery - £3.95
2-4 Working Day Delivery. Free over £120.
In-Post Lockers & Shops - £3.95
2-4 Working Day Delivery. Free over £120.
Please collect your parcel from the InPost Locker within 3 days. After this time, it will be removed from the locker and returned to the sender.
Evri Pick up Point - £3.95
2-4 Working Day Delivery. Free over £120.
Premium Next Working Day Delivery - £7.95
Orders before 8pm will be delivered the next working day within the UK.
During Bank Holiday periods, when selecting Next Working Day Delivery at checkout, expect your parcel to be delivered on the Next Working Day.
STANDARD TRACKED DELIVERY - €7
- Delivery can take UP TO 8-12 WORKING DAYS
- FREE STANDARD DELIVERY on orders over €160
EXPRESS DELIVERY - €12
- Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times
STANDARD DELIVERY- £11
Delivery can take UP TO 4 WORKING DAYS
FREE STANDARD DELIVERY on orders over £130
EXPRESS DELIVERY - £17
Delivery can take UP TO 2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD TRACKED DELIVERY - €7
Delivery can take UP TO 4-7 WORKING DAYS
Free delivery on orders over €180
EXPRESS DELIVERY - €14
Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $10
Delivery can take up to 5 - 6 WORKING DAYS
Free standard delivery on orders over $160
EXPRESS DELIVERY - $15
Delivery can take up to 2-3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Things you need to know...
During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
All delivery timeframes start from the day after you place the order unless specified.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us.
We reserve the right to investigate any instances of undelivered orders or returns
Returns Cost - 36AED
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - $5
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
Simply start your return using our online portal here - ARNE UK Returns Portal
To make a return, head to your selected RETURNS PORTAL and follow the steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost -£19
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!