We’re really sorry to hear that you have received a faulty item! This definitely isn’t the level of quality we expect to deliver.
Please do get in touch with a member of our team with your order details and some images of the item and we’d be happy to resolve this for you.
Please note that we do need to be made aware of any faults or concerns within 6 months of purchase.
STANDARD DELIVERY - 60AED
- Delivery can take up to 2-3 WORKING DAYS
- FREE STANDARD DELIVERY on orders over 822AED
EXPRESS DELIVERY - 110AED
Delivery can take up to 2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $12
Delivery can take up to 3-15 WORKING DAYS
FREE STANDARD DELIVERY on orders over $350
EXPRESS DELIVERY - $30
Delivery can take up to 3-4 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €7
Delivery can take UP TO 3-6 WORKING DAYS
FREE STANDARD DELIVERY on orders over €200
EXPRESS DELIVERY - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €5
Delivery can take UP TO 2-4 WORKING DAYS
FREE STANDARD DELIVERY on orders over €175
Express Delivery - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Free UK Next Day Delivery when you spend £120 or more.
Standard delivery terms apply.
For customers in selected Scottish postcodes, delivery may take up to 48 hours after dispatch.
Next Day Delivery – £3.95
Order before midnight for next day delivery within the UK.
We aim to deliver the next day, but during peak periods or due to unforeseen circumstances, delivery times may be longer.
STANDARD TRACKED DELIVERY - €5
- Delivery can take UP TO 4-7 WORKING DAYS
- FREE STANDARD DELIVERY on orders over €150
EXPRESS DELIVERY - €12
- Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times
STANDARD DELIVERY- £11
Delivery can take UP TO 4 WORKING DAYS
FREE STANDARD DELIVERY on orders over £130
EXPRESS DELIVERY - £17
Delivery can take UP TO 2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD TRACKED DELIVERY - €7
Delivery can take UP TO 4-7 WORKING DAYS
EXPRESS DELIVERY - €14
Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $10
Delivery can take up to 5 - 6 WORKING DAYS
Free standard delivery on orders over $150
EXPRESS DELIVERY - $15
Delivery can take up to 2-3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Things you need to know...
During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
All delivery timeframes start from the day after you place the order unless specified.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us.
We reserve the right to investigate any instances of undelivered orders or returns
Returns Cost - 36AED
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - $5
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €5
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
Simply start your return using our online portal here - ARNE UK Returns Portal
To make a return, head to your selected RETURNS PORTAL and follow the steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost -£19
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!