Privacy Notice 

 Please read this Privacy Notice. It relates to how ARNE Clo Ltd (“we” / “our”) hold and process your personal data (“information”) and your rights.  

ARNE Clo Ltd is registered with the Information Commissioners Office. Our registration number is ZB135603. We are a limited company. Our company registration number is 11404914 and our registered office is at 602 Aston Avenue, Birchwood, Warrington, WA3 6ZN.

ARNE Clo Ltd has an appointed Data Compliance Manager who can be contacted by email at data.requests@arneclo.com or in writing to our registered office address above. 

This email address is dedicated exclusively to GDPR-related communications. For general enquiries or order-related matters, please contact our Customer Service team using the contact form available here Contact Main | ARNE UK

Our website is www.arneclo.com (“website”) 

ARNE Clo Ltd is a "data controller". This means that we are responsible for deciding how we hold and use your information. We are required under the data protection legislation to notify you of the details contained in this privacy notice. We have a duty to keep your information secure and we will do so. 

Website Customers 

1.The information we hold and process 

If you order goods from us from our website we will take and process your name, email address, home address, gender, date of birth, order details (including sizes), telephone contact number/s, and bank or credit card details (being the details of the method of payment you use to make your purchase). 

2.Why we hold it and the basis for doing so 

We hold your name, email address, home address, order details, telephone contact details and bank or credit card information to take details of what you have bought, for you to pay for the goods you have bought, and in order to supply and deliver the goods you have bought. 

This information is held and processed by us on the basis that it is necessary for us to do so for the purpose of the legal contract between you and us. 

This information is held and processed by us on the basis that it is necessary in the legitimate interests of our business. You can ask that we do not hold your details for this reason at any time by emailing data.requests@arneclo.com and each time you receive an email from us you can also ask that we stop processing your data for this purpose and details of how to do so will be in the email. 

In addition, you are invited when you place an order to put your name on our mailing list for future offers and promotions. This may include communications by email, text message, WhatsApp, or postal mail. You must specifically opt in to do this, and to specify what details you wish to receive from us in the future. We hold this information on the basis of the consent you give to us.  

We hold your gender and date of birth in order to send you special promotions and discount codes around the time of your birthday. Unless you have opted out of our mailing lists as above.  

You can withdraw your consent at any time by selecting the option in the marketing email to unsubscribe or alternatively by emailing data.requests@arneclo.com . Each time you receive marketing or promotional details from us, you are reminded that you can withdraw your consent and how you may do this. 

3.Where we hold it 

Except for your bank or credit card details, the information taken for the purpose of the contract between us and you is held by us on our server in Microsoft 365 and also held by Shopify.  

Your bank and credit card details are processed by Shopify and not by us.  

In addition, the information retained by us based on our legitimate interests or with your consent is held on a mailing list by Shopify and Klayvio. 

Please see the section below under Data Sharing relating to our arrangement with Shopify and Klayvio. 

4.How long we hold it for 

We hold the information for the purposes of the contract for 395 days. 

We hold the information you consent to us holding indefinitely unless (a) within two years you have not made a purchase, opened or clinked in a link in one of our emails or (b) and until you withdraw your consent. 

If you withdraw your consent we will stop using you data for the purpose of contacting you but Shopify will continue to hold the data on our behalf indefinitely. This is to enable us to recognise you and your details if you shop with us again. As this data is held on a legitimate interests basis you can object to us doing so and we will delete your data if you do so.  

Suppliers  

1.The information we hold and process 

We hold information relating to our suppliers which includes the contact names, emails, and telephone numbers of the individuals who work at our suppliers and with whom we have contact. 

2.Why we hold it and the basis for doing so 

We hold this information for the purpose or making contact with, negotiating, and entering into contracts for the supply of goods or services with our suppliers, or in anticipation that we may do so. It is necessary that we do so for this purpose. 

3.Where we hold it 

This information is held on our internal server in SAGE. 

4.How long we hold it for 

We hold this information indefinitely.  

Internet 

We hold information about those who visit our website even if an order is not made. Details of what information is held, the use, and how long each piece of information is held for can be found in our cookie policy.  

It is necessary for us to hold this information as it is in the legitimate interests of our business to do so and also of the visitor to our website as it enhances their experience when visiting our website.

Cookies 

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.  

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. 

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/. 

Shopify Cookie Policy 

Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data can be accessed https://www.shopify.com/uk/legal/cookies.  

General 

1.The information we hold and process 

We hold information relating to our companies, businesses, organisations or associations with whom we have a professional relationship or potentially common interest. This information may include names of individuals, email addresses, telephone addresses, and, if required, home addresses. 

2.Why we hold it and the basis for doing so 

We hold this information as we consider it necessary for us to do so in the legitimate interests of our business to enhance and preserve those relationships. 

3.Where we hold it 

This information is held on our server in Microsoft 365. 

4.How long we hold it for 

We hold this information for the duration of the relationship which potentially could be indefinitely. 

CCTV 

We obtain information by way of CCTV at our premises. Please see our CCTV privacy notice.  

Data sharing 

As explained above, some information is held and processed by Shopify and Klayvio upon our behalf. They are data processors who process this information upon our behalf. 

Personal data comprising details of orders, customer names, postal addresses, email addresses and telephone numbers are shared with and processed by THG Fulfil for the purposes of picking orders made and delivering to our customers.  

We have written terms of agreement in place which determine and regulate our relationship with Shopify, Klayvio and THG Fulfil which comply with the requirements of the data protection legislation. This agreement ensures that your data is kept secure. 

In addition, some data is also shared with the following providers: 

System 

Purpose 

Microsoft 365 

Internal Server  

Klayvio 

Marketing / CRM  

Shopify 

Webhost / Order Fulfilment  

People Vox  

Order fulfilment  

Star Shippit 

Order fulfilment  

Global-E 

Order fulfilment  

META / Google Analytics 

Marketing / Data Analysis  

Zap Post 

Direct (postal) marketing 

Tripple Whale 

Marketing Analysis / Reporting  

Tap Cart 

ARNE App  

Klarna  

PayPal 

Clear Pay 

Payment Methods  

BM Technologies  

IT Technical Support  

Sage / NetSuite 

Accounting & Supplier Management  

Diverse Security 

CCTV Access Control 

Protitive Solutions  

CCTV Access Control 

THG Fulfil 

Third Party Order Fulfilment  

Gorgias 

Customer Contact Platform  

Workable 

Applicant Tracking System  

LinkedIn Recruit 

Applicant Tracking System  

Rebound 

Returns Processing  

Parcel lab 

Order Fulfilment 

Zig Zag 

Returns Processing   

We also share personal data of our customers (except for bank details) with our sister company, ARNE Clo Retail Ltd. As our sister company, they hold and process the same categories of data and share that with us. We are both joint controllers of the data of customers we obtain and it is used for the same purposes by each company. There is a written agreement in place between the two companies reflecting mutual obligations in relation to processing and the safety of the personal data. 

We may also share data with our legal advisers where we deem it necessary to do so. 

Your data will not otherwise be shared with any other third party without your consent. Some limited data, being customer email addresses for address and delivery purposes, are processed outside the UK in the USA by THG Fulfil and the agreement with them adequately ensures that safeguards are in place. Otherwise, your data is not held outside the United Kingdom. 

Automated processing 

We do not process information by automated means nor do we use profiling. 

Your rights 

(i) You have the right to request copies of any information that we hold relating to you. 

(ii) We are obliged to ensure that all information that we hold about you is up to date an correct. If you believe this not to be the case, you should let us know. 

(iii) You can ask that information that we hold about you is erased or deleted. 

(iv) You may ask that we restrict processing all, or some, of your information.  

(v) You can object to us processing your information used for marketing purposes. 

How to exercise your rights 

If you would like to exercise any of your rights, please email data.requests@arneclo.com or write to us at the registered address given at the top of this Notice. We will then consider your request and action the same as necessary although in some circumstances we may have a legitimate reason for not being able to action your request. If this should be the case then we will notify you of the reason why. 

If you have cause for complaint 

If you have any cause for complaint, or do not believe that we are processing your information fairly or in line with our obligations as a data controller, then we would ask that you contact us in the first instance with your concerns although you are not obliged to do so and you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk 

Issue 

Issue Date 

Author 

Revision Notes 

1 

March 2024  

People Team 

Policy Implementation 

2  

April 2025   

People Team 

Policy Amendment  

3 

August 2025 

People Team 

Policy Amendment  

4 

March 2026 

People Team 

Policy Amendment 

Issue Date: March 2026

Author: People Team

Revision Notes: Policy Implementation