IMPORTANT INFORMATION REGARDING ORDERS TO AND FROM IRELAND:
Orders to Ireland
Due to the collapse of Fastway.
If you placed your order before the 28th October 2025 and you are yet to receive your parcel, then we will be in contact with you as soon as possible.
If you placed your order between the 28th October – 30th October 2025 then your order is being returned back to us, and we will be in touch with you to arrange a refund or replacement.
Returns from Ireland
If you are wanting to place a return for an order, then please contact us and we will help arrange this with you. This will not affect the returns window.
Please allow up to 48 hours for our customer support team to be in touch.
Refund/Exchange Policy:
Links in this section:
- How to start a return
- 21 days return policy
- Refunds/Exchanges
- Return Shipping
- Fraud Prevention Policy
- Fraudulent activity includes but not limited to
- Chargebacks & Disputes
We want you to love your order! If something isn’t quite right, here’s how we can help:
How to start a return
Simply use the link below and follow the instructions:
For our international customers please use the following link:
21 days return policy
- You have 21 days from delivery to return items in their original condition (unworn, unwashed, tags attached). Footwear must not be worn outdoors
- Once your return is registered in our portal, please post within 5 days
- Any returns that do not meet these requirements may be returned to you.
- Purchases made in our Liverpool store are eligible for in-store returns only and remain within the 21 day timeframe.
Refunds/Exchanges
- We aim to have your return processed in a maximum of 10 days of receiving order.
- Once we receive and inspect your return we will refund to your original payment method within 5-7 business days. You will receive an email confirmation as soon as your refund is on its way
- If you have paid using a gift card this will be issued to the same gift card. If you have paid with split payment, please note that refunds will be issued to the gift card in the first instance.
- If you have selected to exchange your return and the product is no longer available, a refund will be issued and an email sent to confirm this.
- Due to hygiene reasons, we can only accept returns or exchanges on boxers if they are unworn, unwashed, and returned in their original packaging with the original seals unbroken.
Please note: For health and safety, items that have been tried on or removed from their sealed packaging cannot be accepted for return unless they are faulty. Any that are returned back to us and do not meet these conditions will be rejected and returned back to you.
Return Shipping
- We offer free returns via our return's portal. If you choose to not use one of our free options, you are responsible for the costs incurred
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking
- Please note that we cannot send replacement or exchange orders to a parcel shop address. If you require an exchange or replacement, please get in contact with us to provide a home address we can send your order to.
- Returned items are your responsibility until they reach us, please ensure your return is packaged properly and securely so no damage can occur in transit
- Please retain proof of postage until you have received confirmation of your return being processed as this will be required for any instance of none receipt of goods.
- If you use one of our courier options for returns, we reserve the right for time to investigate this, in the instance this doesn’t arrive back to our warehouse.
- If you have used an alternative returns service that is not provided by us, this will be your responsibility to investigate this with the courier
- We are not responsible for any items that are returned to us by mistake
Fraud Prevention Policy
We are committed to keeping your shopping experience safe, secure and fair to everyone.
To protect our customers and our business, we have systems in place to detect and prevent fraudulent activity.
If we suspect fraudulent activity and/or notice any unusual or suspicious activity with your account, we may refuse to issue a refund and suspend and/or close your account and any associated accounts.
Fraudulent activity includes but not limited to
- Return abuse
- Claiming non-receipt for items confirmed as delivered
- Returning items not purchased from us
- Using stolen payment methods or fake identities
- Filing false chargebacks
- Submitting forged, altered, or duplicated documents
Chargebacks & Disputes
We investigate all payment disputes. If you file a chargeback or raise a dispute, we will provide evidence (tracking info, invoices, communication logs) to the bank or payment processor. False chargebacks/disputes may result in suspension or closure of accounts.
All decisions made in relation to fraudulent returns or lost packages are made at the full discretion of the brand and are considered final.
STANDARD DELIVERY - 60AED
- Delivery can take up to 2-3 WORKING DAYS
- FREE STANDARD DELIVERY on orders over 822AED
EXPRESS DELIVERY - 110AED
Delivery can take up to 2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $12
Delivery can take up to 3-15 WORKING DAYS
FREE STANDARD DELIVERY on orders over $350
EXPRESS DELIVERY - $30
Delivery can take up to 3-4 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €7
Delivery can take UP TO 3-6 WORKING DAYS
FREE STANDARD DELIVERY on orders over €200
EXPRESS DELIVERY - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
TRACKED DELIVERY - €5
Delivery can take UP TO 2-4 WORKING DAYS
FREE STANDARD DELIVERY on orders over €175
Express Delivery - €14
Delivery can take UP TO 1-2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Free UK Next Day Delivery when you spend £120 or more.
Standard delivery terms apply.
For customers in selected Scottish postcodes, delivery may take up to 48 hours after dispatch.
Next Day Delivery – £3.95
Order before midnight for next day delivery within the UK.
We aim to deliver the next day, but during peak periods or due to unforeseen circumstances, delivery times may be longer.
STANDARD TRACKED DELIVERY - €5
- Delivery can take UP TO 4-7 WORKING DAYS
- FREE STANDARD DELIVERY on orders over €150
EXPRESS DELIVERY - €12
- Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times
STANDARD DELIVERY- £11
Delivery can take UP TO 4 WORKING DAYS
FREE STANDARD DELIVERY on orders over £130
EXPRESS DELIVERY - £17
Delivery can take UP TO 2 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD TRACKED DELIVERY - €7
Delivery can take UP TO 4-7 WORKING DAYS
EXPRESS DELIVERY - €14
Delivery can take UP TO 3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
STANDARD DELIVERY - $10
Delivery can take up to 5 - 6 WORKING DAYS
Free standard delivery on orders over $150
EXPRESS DELIVERY - $15
Delivery can take up to 2-3 WORKING DAYS
Please note, these timescales reflect normal delivery. During peak times, please see the checkout for the most up to date delivery times.
Things you need to know...
During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
All delivery timeframes start from the day after you place the order unless specified.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us.
We reserve the right to investigate any instances of undelivered orders or returns
Returns Cost - 36AED
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - $5
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €5
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
Simply start your return using our online portal here - ARNE UK Returns Portal
To make a return, head to your selected RETURNS PORTAL and follow the steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost -£19
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - €10
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!
Returns Cost - Free
To make a return, head to our RETURNS PORTAL and follow the steps below:
1. Head to our returns portal (you'll need your order number ready)
2. Select what items you'd like to return and why.
3. Select your chosen return method. You'll be able to see your closest carrier on the map.
4. Print your returns label and attach to the outside of your parcel (there are alternative options other than print)
5 .Your parcel will then be ready to be taken to your chosen drop-off point!