Our return process takes up to 10 working days. We endeavour to have these completed as soon as possible for you.
Should you return for an exchange and the product is no longer available, a refund will be issued instead.
Refunds or exchanges must be returned to us within 30 days of the product being received.
Returned products must be in perfect original sale condition, unworn with all tags still attached. Footwear must be tested and tried on indoors. We will not accept a return for any footwear that have been worn outdoors.
Return postage is at the buyer's own cost and risk. All items to be returned via tracked mail to ensure returns arrive safely. No refunds will be given for any items that go missing in the post.
For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.
For the Pack of three T-shirts. They MUST be returned in the box to be eligible for a refund.
How to return:
To return your order, just follow the few simple steps below:
1 - Head to our returns portal (you'll need your order number ready)
2 - Select what items you'd like to return and why.
3 - Select your chosen return method. You'll be able to see your closest carrier on the map.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options other that print)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Click the link below to start your return:
1 - Click here to register your return: https://arneclo.intelligentreturns.net
2 - Select Asda as your returns option to get a QR Code
3 - Take QR Code and parcel to your most convenient Asda toyou location.
4 - Scan QR Code to print a label. Attach label to parcel and place in dropbox or hand to an Asda colleague.
5 - Track your parcel at www.toyou.co.uk.