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My discount code isn't working?
Have a discount code that's not working when entering at checkout? Here's a few troubleshooting tips for you to try:
- Ensure that you are logged in to your account. Many of our codes are unique to your email address. If you have been sent a code via one of our emails you may need to be logged in to our website using the same email for the discount to work.
- Ensure that your discount code is still valid as most of our codes have an expiry date.
- Our codes do not work on sale items so if you have any items in your basket that are in the sale, the code will not be valid.
- Our codes can be case sensitive so ensure to check if your code is uppercase or lowercase.
- Always be sure to check if your code has a 'O' or a '0' as it can be hard to spot the difference so always check your code for the correct use of both letters and numbers.
Please note: Discount codes cannot be used in conjunction with other discount codes unless stated.