Privacy Notice

 

Please read this Privacy Notice. It relates to how ARNE Clo Retail Ltd (“we” / “our”) hold and process your personal data (“information”) and your rights.

 

ARNE Clo Retail Ltd is registered with the Information Commissioners Office. Our registration number is ZB784934. We are a limited company. Our company registration number is 15802304 and our registered office is at 602 Aston Avenue, Birchwood, Warrington, WA3 6ZN. The person responsible for data protection at ARNE Clo Retail Ltd is Steven McKiernan (“Data Compliance Manager”) who can be contacted by email at data.requests@arneclo.com or in writing to our registered office address above.

 

Our website is www.arneclo.com (“website”)

 

ARNE Clo Ltd is a "data controller". This means that we are responsible for deciding how we hold and use your information. We are required under the data protection legislation to notify you of the details contained in this privacy notice. We have a duty to keep your information secure and we will do so.

 

Website & Store Customers

 

1.The information we hold and process

 

If you purchased goods in Store or order goods from us from our website we will take and process your name, email address, home address, gender, date of birth, order details (including sizes), telephone contact number/s, and bank or credit card details (being the details of the method of payment you use to make your purchase).

 

2.Why we hold it and the basis for doing so

 

We hold your name, email address, home address, order details, telephone contact details and bank or credit card information to take details of what you have bought, for you to pay for the goods you have bought, and in order to supply and deliver the goods you have bought.

 

This information is held and processed by us on the basis that it is necessary for us to do so for the purpose of the legal contract between you and us.

 

We hold your gender and date of birth in order to send you special promotions and discount codes around the time of your birthday.

 

This information is held and processed by us on the basis that it is necessary in the legitimate interests of our business. You can ask that we do not hold your details for this reason at any time by emailing data.requests@arneclo.com and each time you receive an email from us you can also ask that we stop processing your data for this purpose and details of how to do so will be in the email.

 

In addition, you are invited when you place an order to put your name on our mailing list for future offers and promotions. You must specifically opt in to do this, and to specify what details you wish to receive from us in the future. We hold this information on the basis of the consent you give to us.

 

You can withdraw your consent at any time by selecting the option in the marketing email to unsubscribe or alternatively by emailing data.requests@arneclo.com . Each time you receive marketing or promotional details from us, you are reminded that you can withdraw your consent and how you may do this.

 

3.Where we hold it

 

Except for your bank or credit card details, the information taken for the purpose of the contract between us and you is held by us on our server in Microsoft 365 and also held by Shopify.

 

Your bank and credit card details are processed by Shopify and not by us.

 

In addition, the information retained by us based on our legitimate interests or with your consent is held on a mailing list by Shopify and Kayvio.

 

Please see the section below under Data Sharing relating to our arrangement with Shopify and Kayvio.

 

4.How long we hold it for

 

We hold the information for the purposes of the contract for 395 days.

 

We hold the information you consent to us holding indefinitely unless (a) within two years you have not made a purchase, opened or clinked in a link in one of our emails or (b) and until you withdraw your consent.

 

If you withdraw your consent we will stop using you data for the purpose of contacting you but Shopify will continue to hold the data on our behalf indefinitely. This is to enable us to recognise you and your details if you shop with us again. As this data is held on a legitimate interests basis you can object to us doing so and we will delete your data if you do so.

 

Suppliers

 

1.The information we hold and process

 

We hold information relating to our suppliers which includes the contact names, emails, and telephone numbers of the individuals who work at our suppliers and with whom we have contact.

 

2.Why we hold it and the basis for doing so

 

We hold this information for the purpose or making contact with, negotiating, and entering into contracts for the supply of goods or services with our suppliers, or in anticipation that we may do so. It is necessary that we do so for this purpose.

 

3.Where we hold it

 

This information is held on our internal server in SAGE.

 

4.How long we hold it for

 

We hold this information indefinitely.

 

Internet

 

We hold information about those who visit our website even if an order is not made. Details of what information is held, the use, and how long each piece of information is held for can be found in our cookie policy

 

It is necessary for us to hold this information as it is in the legitimate interests of our business to do so and also of the visitor to our website as it enhances their experience when visiting our website.

 

General

 

1.The information we hold and process

 

We hold information relating to our companies, businesses, organisations or associations with whom we have a professional relationship or potentially common interest. This information may include names of individuals, email addresses, telephone addresses, and, if required, home addresses.

 

2.Why we hold it and the basis for doing so

 

We hold this information as we consider it necessary for us to do so in the legitimate interests of our business to enhance and preserve those relationships.

 

3.Where we hold it

 

This information is held on our server in Microsoft 365.

 

4.How long we hold it for

 

We hold this information for the duration of the relationship which potentially could be indefinitely.

 

CCTV

 

We obtain information by way of CCTV at our premises. Please see our CCTV privacy notice.

 

Data sharing

 

As explained above, some information is held and processed by Shopify and Klayvio upon our behalf. They are data processors who process this information upon our behalf.

 

Personal data comprising details of orders, customer names, postal addresses, email addresses and telephone numbers are shared with and processed by THG Fulfil for the purposes of picking orders made and delivering to our customers.

 

We have written terms of agreement in place which determine and regulate our relationship with Shopify, Klayvio and THG Fulfil which comply with the requirements of the data protection legislation. This agreement ensures that your data is kept secure.

 

In addition, some data is also shared with the following providers:

 

System	Purpose
Microsoft 365	Internal Server
Klayvio	Marketing / CRM
Shopify	POS / Webhost / Order Fulfilment
People Vox	Order fulfilment
Star Shipit	Order fulfilment
Global-E	Order fulfilment
META / Google Analytics	Marketing / Data Analysis
Zap Post	Direct (postal) marketing
Triple Whale	Marketing Analysis / Reporting
Tap Cart	ARNE App
Klarna PayPal Clear Pay iDeal Pay	Payment Methods
BM Technologies	IT Technical Support
Sage / NetSuite	Accounting & Supplier Management
Diverse Security	CCTV Access Control
Protitive Solutions	CCTV Access Control
THG Fulfil	Third Party Order Fulfilment
Gorgias	Customer Contact Platform
Workable	Applicant Tracking System
LinkedIn Recruit	Applicant Tracking System
Rebound	Returns Processing
Parcel lab	Order Fulfilment
Zig Zag	Returns Processing

 

We also share personal data of our customers (except for bank details) with our sister company, ARNE Clo Retail Ltd. As our sister company, they hold and process the same categories of data and share that with us. We are both joint controllers of the data of customers we obtain and it is used for the same purposes by each company. There is a written agreement in place between the two companies reflecting mutual obligations in relation to processing and the safety of the personal data.

 

We may also share data with our legal advisers where we deem it necessary to do so.

 

Your data will not otherwise be shared with any other third party without your consent. Some limited data, being customer email addresses for address and delivery purposes, are processed outside the UK in the USA by THG Fulfil and the agreement with them adequately ensures that safeguards are in place. Otherwise, your data is not held outside the United Kingdom.

 

Automated processing

 

We do not process information by automated means nor do we use profiling.

 

Your rights

 

(i)         You have the right to request copies of any information that we hold relating to you.

(ii)        We are obliged to ensure that all information that we hold about you is up to date an correct. If you believe this not to be the case, you should let us know.

(iii)        You can ask that information that we hold about you is erased or deleted.

(iv)       You may ask that we restrict processing all, or some, of your information.

(v)        You can object to us processing your information used for marketing purposes.

 

How to exercise your rights

 

If you would like to exercise any of your rights, please email data.requests@arneclo.com or write to us at the registered address given at the top of this Notice. We will then consider your request and action the same as necessary although in some circumstances we may have a legitimate reason for not being able to action your request. If this should be the case then we will notify you of the reason why.

 

If you have cause for complaint

 

If you have any cause for complaint, or do not believe that we are processing your information fairly or in line with our obligations as a data controller, then we would ask that you contact us in the first instance with your concerns although you are not obliged to do so and you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk

 

Issue	Issue Date	Author	Revision Notes
1	September 2025	People Team	Policy Implementation