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CONTACT

We operate Monday to Friday 8:30 - 18:00. If you require assistance with your order or any other matter, please do not hesitate to get in touch with us.

For all enquiries relating to your order please contact:
sales@arneclo.com

For all other general queries please contact:
info@arneclo.com

For all returns please return to the following address with your returns form enclosed:
PO Box 770, Wigan, WN1 9TR

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Terms

 

WORKING WEEK:

We operate Monday to Friday 8:30 - 18:00. Please note; if your order is placed after 2pm Thursday, your order will be dispatched Friday and out for delivery the following Monday. If your order is placed after 2pm Friday, your order will be dispatched Monday and out for delivery Tuesday.

If Saturday delivery is selected at checkout before 2pm Friday, your order will be delivered on the Saturday of that week.

 

SHIPPING POLICY:

All orders are shipped via our courier DPD, this is a UK next working day delivery service. All packages are insured and trackable to a one-hour delivery window, which you will be made aware of from DPD via email or text.

Orders must be placed before 2pm for UK next working day delivery.

Orders placed after 2pm will be dispatched the following working day. Orders placed after 2pm Friday will be dispatched the following Monday.

All orders are shipped via DPD. This is a UK next working day delivery service.

Orders must be placed before 2pm for UK next working day delivery. Orders placed after 2pm will be dispatched the following working day.

Any orders after 2pm Friday will be dispatched the following Monday

All orders placed after 2pm Thursday will be dispatched Friday and will arrive the following Monday unless Saturday delivery is selected at checkout.

SATURDAY DELIVERY:

If you choose UK Saturday delivery before 2pm Friday, we will dispatch the items for delivery on Saturday. All packages are insured and trackable to a one-hour delivery window, which you will be made aware of from DPD via email or text.

 

POLICY:

Exchanges / Refunds will be given up to 14 days from when the product was received.

For any further assistance please contact: sales@arneclo.com

RETURNS:

We respect that you may occasionally need to return an item and offer a full refund or exchange on all items.

Refunds or exchanges must be returned to us within 14 days of the product being received.

Returned products must be in perfect original sale condition, unworn with tags still attached.

Return postage is at the buyer's own cost and risk. We advise for all items to be returned via tracked mail. No refunds will be given for any items that go missing in the post and a claim will be made to DPD.

For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.

To download returns form simply Click Here

GIFT CARDS:

All gift card purchases are to the value paid for. Gift cards will be posted using a next day delivery service as per the above shipping policy.

Gift cards are not transferable nor refundable. Any items that do not fit or have any imperfections will be exchanged for like for like product.

The gift card can be used in conjunction with all products on the arneclo.com website. 

If the value of the card does not cover the cost of the product your purchasing, a card or PayPal payment will be required to cover the remaining cost.

Any products purchased using as gift card will still have the same shipping policy rules and same cost to post. All items purchased above £150.00 in the UK will qualify for free postage.

Items purchased with as gift card, the return postage is at the buyer's own cost and risk.

 

INFORMATION:

sales@arneclo.com