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FAQs

SHOPPING ONLINE

What locations do you ship to?
please click here to see a list of locations we currently ship to. Is your country missing? please request your shipping country to be added via customercare@arneclo.com.

How will my parcel be delivered, and how long does it take? (Click here for delivery information)
we ship International orders with DHL express, for the fastest most reliable service, shipping time 1-2 days please click here for further international information. We ship UK orders from the UK for the fastest most reliable service, all orders are shipped on a next working day service Monday - Thursday, orders must be placed before 3pm. Orders placed before 3pm Friday with the next working day service selected will be delivered on the following working day Monday. If you chose UK Saturday delivery before 3pm Friday we will dispatch your purchase for delivery on Saturday. (Unless stated different at checkout)


How do I keep updated on product restocks?
we highly recommend signing up to our Back to Stock tool via each product, this will then notify you when your chosen product/size is restocked. Please click here to sign up to our newsletter for further stock notifications, and release updates.

What payment options do you offer?
You can choose to pay using Debit, Paypal, Apple pay payment methods.

Can I make any changes to my order now it has been placed?
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However our customer care team will be more than happy to assist, please contact customercare@arneclo.com.

Where do I add my discount code/gift card?
On the checkout page, you'll see a apply discount code/gift card box, please check it has been spelled correctly and no spaces or characters have been added, any issues applying code please contact our support team at customercare@arneclo.com they will be more than happy to assist you.

How often are releases and restocks?
We do new product releases & restocks every two weeks, for all updates on product releases & restocks please click here to apply to our newsletter. For product restocks we recommend signing up to our Back to Stock app which is available for subscribing via each product.

 


RETURNS & REFUNDS

How long does a return take to process?
Returns are processed within 14 working days of arriving into our warehouse.  we will be in touch via email notification as soon as your return has been processed.  

How do I make a return? 
If something isn't quite right, you can return your item for an exchange, credit or refund. unfortunately we don't offer free returns, however this is something we are hoping to implement in the future. we strongly recommend sending your return via Royal Mail tracked and signed for.

How long does an exchange take to be processed?
Exchanges are processed within 14 working days of arriving into our warehouse. exchanges are then despatched back to you on a next working day service. 

  


PAYMENTS

Which Payments do Arne accept? 

Arne accept the following payments at checkout: Visa Debit, Credit card, Paypal, Google pay & Amex. If you have any further questions, please contact our customer care team who will be happy to advise at Customercare@arneclo.com.

 


BEST WAY TO CONTACT

Which is the easiest way to contact? 

We advise to get in touch via email at customercare@arneclo.com. We are experiencing a high volume of contacts and our response time is currently within  7 working day from your request being received. Our agents are working on your enquires during business hours, Monday - Friday.

 


GIFT CARD

Can I buy a gift card online?
Gift cards are available to be purchased online, please click here to purchase your gift card. if you have any further questions about our gift cards, please contact customercare@arneclo.com.

Where can I spend my gift card?

Gift cards can be spent online at checkout. to check the remaining balance on your gift card or if you are having issues applying your gift card code, please contact customercare@arneclo.com.

 

 


MY ACCOUNT

How do I reset my account password? 
If you have forgotten your password or your account as been locked, please click here to request a link to reset, if you need any further assistance our team would be more than happy to help, please contact customercare@arneclo.com

Here to help

 

Welcome to Arne

 

Due to circumstances around COVID-19, we are experiencing a high volume of contacts and our response time is currently within 7 working days from your request being received. Our Agents are working on your enquiries during business hours, Monday – Friday.

If you have messaged us and are awaiting a response, we ask that you do not send us multiple messages as we answer enquiries in the order in which they are received, so no need to follow up! Rest assured we will get back to you and assist you as soon as possible. 

 

For all enquiries relating to an order/general queries please contact:

Live chat - 08:30 – 16:30 Mon – Fri. 

 

For all enquiries relating to an order/general queries please contact:

customercare@arneclo.com

 

For career enquires please contact:

careers@arneclo.com

 

For account queries please contact:

accounts@arneclo.com

 

Account

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FORGET THE PASSWORD ?

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Thanks to your Arne account, you will be able to:

• Access your shopping cart

• Save your billing and delivery information to order faster

• Manage your address book

• Access all your orders

• Manage your newsletter subscription 

• Update your personal data

Here to help

For all enquires relating to an order/general queries please contact:

Live chat - 08:30 - 16:30 Mon - Fri.

For all enquires relating to an order/general queries please contact:

Customercare@arneclo.com

Reset your password

We will send you an email to reset your password.

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