What is your returns policy?
Following a purchase, you will have 30 days to return any unwanted items. All unwanted items must be in pristine condition with all the tags still attached.
Once the return has been arranged, this can take 10 working days to process.
You can find our returns policy here: Returns & Refunds ARNE (arneclo.com)
How do I return an Item?
If something isn't quite right, you can return your item for an exchange, credit, or refund. Unfortunately, we don't offer free returns, however this is something we are hoping to implement in the future.
To arrange your return, you can use our online returns portal: https://arneclo.intelligentreturns.net
What should I do if my order arrives/becomes faulty or damaged?
Firstly, we would like to apologise if your order has arrived in an unexpected condition. Should this happen, we ask that you contact our Customer Service Team through the below email address.
To help resolve the issue in an efficient manner, we ask that you include images of the damage/fault in your email/message.
What happens once my order has been returned?
Once your order has successfully been returned, our returns department will begin processing it. This involves inspecting the return and then arranging for your replacement, refund, or exchange.
From start to finish, this should take no longer than 10 working days during which, you will be notified when the return has been actioned.
How long does it take for my return to be processed?
A return can take up to 10 working days to be completely processed. Should you not have heard anything within that time, we ask that you contact us through the below email.
My Order has not arrived, what should I do?
If your order has not arrived within the expected timeframe, we ask that your first check your tracking details to see what stage the delivery is at.
If you have received a DHL tracking link, please try to use the tracking number in the DPD tracking link below:
If you have not received your order within the expected time frame, please let our Customer Service Team know through the below email address:
I have received the incorrect order, what should I do?
Firstly, we wish to apologise if you have received the incorrect item. If this does happen, we ask that you contact our customer service team with the below information so we can resolve it as quickly as possible for you:
- Order Number
- Image of the incorrect item
Once we have received this information, we will be able to efficiently resolve this for you.
Do you deliver internationally?
Yes, we do! Please click here for all locations we ship to.
If you find that your desired shipping country isn’t available, please contact our customer service team to request that your shipping country be added.
How do I receive stock updates?
We highly recommend signing up to our Back to Stock tool via each product, this will then notify you when your chosen product/size is restocked. This can be found under the ‘select a size’ tab on the product page.
We also recommend keeping an eye on our social media pages for new releases and back in stock updates.
How often are releases and restocks?
We do new product releases & restocks every few weeks. For product restocks we recommend signing up to our Back to Stock app which is available for subscribing via each product.
What methods of payment do you accept?
Arne accept the following payments at checkout:
If you have any further questions, please contact our customer care team who will be happy to advise at Customercare@arneclo.com.
Clear pay, how does it work?
Clear pay allows you to buy now and then pay in 4 instalments over a 6-week period.
If I pay by Gift Card but need to return, how will I be refunded?
Should you need to return an item that has been purchased with a Gift Card, we will refund the money back to the original Gift card.
How long will be refund take to return to my bank?
Your refund will be returned to you within 5-7 working days of being processed.
Should you find that you still haven’t received your refund after 7 working days, please contact our customer Care Team
What size should I purchase?
We always recommend checking the product pages, which have the most up to date sizing information.
How do I care for my ARNE Clothing/Footwear?
We highly recommend looking at product care page to ensure your pieces last as long as they were designed to.
How will my parcel be delivered?
We ship UK orders from the UK for the fastest most reliable service, all orders are shipped on a next working day service Monday - Thursday, orders must be placed before 3pm. Orders placed before 3pm Friday with the next working day service selected will be delivered on the following working day Monday.
If you choose UK Saturday delivery before 3pm on Friday, we will dispatch your purchase for delivery on Saturday. (Unless stated different at checkout)
We ship international orders with DHL express, for the fastest most reliable service, shipping time 1-2 days please click here for further international information.
Can I make changes to my order?
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address.
Can I return an item purchased from the outlet?
Yes, just like returning an order via the store, we accept returns for refunds, replacements, exchanges, and credit notes.
Occasionally, we will offer the opportunity to pre-order the item you are looking to purchase.
This is done by taking payment at the point of pre-ordering. You will then receive a follow up email to confirm the expected delivery.
Do you do Gift Cards?
Gift Cards are available to purchase online. Please click here to purchase your gift card.
You will receive a physical gift card, with an email to confirm the gift card code.
How do I check the remaining balance on my Gift Card?
To check the remaining balance, or if you are having any issues applying your gift card code, please contact our customer service team through the below email.
Where do I add my discount code/Gift Card?
Gift Cards and discount codes can be added at the checkout page. Please check that it has been spelled correctly with no spaces. If you have any issues applying the code, please let our customer service team know through the below email.