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Support Hub

Support Hub

Welcome to the ARNE support hub. Please use the drop down to select the option you are looking for. 

If you can not find what you are looking for then please contact our customer support team and they will be happy to help. 

Things you need to know... 

  • During busier occasions we may extended the delivery timeframe, the timeframe you choose at checkout will be correct. Note any order that states ‘Dispatch’ means your order will be dispatched within that timeframe, not delivered.

  • You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse 

  • All delivery timeframes start from the day after you place the order unless specified.  

  • In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us. 

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Thanks to your ARNE account, you will be able to:

• Access your shopping cart

• Save your billing and delivery information to order faster

• Manage your address book

• Access all your orders

• Manage your newsletter subscription 

• Update your personal data

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Here to help

For all enquires please speak to a member of our customer service team via live chat. Our live chat is available during the below hours:

10:00 - 16:30 Mon - Fri.

For all enquires outside of these hours please contact us here

Alternatively, feel free to fill in our contact form below and a member of our customer service team will be able to assist with any help you need. We aim to answer all queries within 24hrs. Although this may vary during busier periods such as Black Friday.

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Please choose your region:

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South America

Please note, should you switch locations, you will lose the contents of your cart.

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